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ESLPodcast 101 - Returning a DVD Player
ESLPodcast 101 - Returning a DVD Player
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Tags:
Daily Life
,
Shopping
Audio Index:
Slow dialog: 0:51
Explanations: 3:40
Fast dialog: 15:12
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I bought a new DVD player last weekend.
When I
got home and hooked it up, I
realized
that it was defective. I
trudged
back to the store to return it.
Clerk:
Next, please.
Jeff: Hi, I
bought this DVD
player last Saturday and I'd like to return
it.
Clerk: What's the
reason
for the return?
Jeff: It's not
working properly.
Clerk:
What's the matter with it?
Jeff: Well, several things. First of all,
the
remote doesn't work.
Clerk:
Did you put batteries in it?
Jeff:
Yes,
of course, but it still didn't work. I couldn't
change
any of the functions on the display.
It
also doesn't fast forward when I'm
playing a DVD. It rewinds but it
won't
fast forward while the picture is
playing.
On top of that, I couldn't get the closed
caption feature to work.
Clerk:
Okay, I see. Anything else?
Jeff:
Yes,
as you can see, the casing scratches
very
easily. I just took it out of the box and put it
on my
entertainment unit and I got all of
these
scratches.
Clerk: Oh, are you
sure
you didn't scratch it with your keys or set
some
things on top of it?
Jeff: No, I'm
sure.
Clerk: Well, I'm sure that it's
just a
problem with this one player. I've never seen
this
with any of the models made by this
brand. Do you have the receipt?
Jeff: Yes, here it is.
Clerk: Do you want to
exchange
it or return it?
Jeff: I'd like to
return
it.
Clerk: Okay, how did you
pay for
it?
Jeff: With a credit card.
Clerk: Can I see you card? Okay, I'll
credit it back to your credit card.
Can
you fill out this form with your name and
phone
number, and sign at the bottom?
Jeff: Sure.
Clerk: Great.
Here's your credit card back and $95 has been
credited to your credit card. Anything else
I
can help you with?
Jeff:
Oh,
there is one more thing. Can you tell me if
you
carry iPod Nanos?
Script by Dr. Lucy Tse
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